rōmng Hemp Rope Toy Warranty
30-Day Limited Warranty
rōmng stands behind the quality of our hemp rope toys. We warrant that your toy will be free from defects in materials and workmanship for 30 days from the date of purchase.
What This Warranty Covers:
- Manufacturing defects (e.g., rope coming apart prematurely due to faulty construction)
- Defects in the coffee wood component (splintering or cracking not caused by normal use)
What This Warranty Does Not Cover:
- Normal wear and tear from chewing and tugging
- Fraying or fiber breakdown due to regular use
- Damage caused by aggressive chewers beyond moderate use
- Toys left unsupervised or used inappropriately
- Damage from washing machines, dryers, or harsh chemicals
How to Make a Claim: If you believe your toy has a manufacturing defect within 30 days, please contact us at [your email] with your order number and photos of the product. We will evaluate the claim and offer a replacement or refund at our discretion.
Important Safety Note: All rope toys require supervision. Hemp rope will naturally fray over time with use. Always inspect the toy before each play session and replace it when significantly worn.