defective poop bags

We are very sorry to hear this as there's is nothing worse than a defective bag especially when you're trying to pick up after your pet! That said, all plastic bags including plastic grocery bags have a 5% to 7% defective rate via the production machine and process (as you may have noticed while shopping). That said, we take this very seriously. All you have to do is send us a message letting us know the issue and we will send you a new package on us! The more detail you provide the better including pictures or videos will help us better understand the issue and communicate the issue to our manufacturing team. You can send the email to: info@romng.com and we will get back to you within 48hrs.