return policy

At romng.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free 30-day return policy from the date of delivery. Please take a moment to review our return guidelines below:
1. Eligibility Criteria:
    •    Items must be unused, in their original packaging, and accompanied by the original order number and packing slip.
    •    Personalized or customized items are not eligible for return, unless there is a manufacturing defect or an error on our part.
2. Initiate the Return:
    •    Contact our Customer Service team at info@romng.com to initiate the return process.
    •    Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
3. Return Authorization:
    •    Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item(s).
4. Packaging and Shipping:
    •    Pack the item(s) securely to prevent damage during transit.
    •    Clearly write the RA number on the outside of the package.
    •    Ship the item(s) back to the address provided by our Customer Service team using a trackable shipping method. The return shipping cost is the responsibility of the customer.
5. Inspection and Processing:
    •    Upon receiving the returned item(s), our team will inspect them for eligibility and condition.
    •    Refunds or exchanges will be processed within [3-5] business days of receiving the returned item(s).
6. Refund Options:
    •    Refunds will be issued to the original payment method.
    •    If the original payment method is unavailable, a store credit will be issued.
7. Exclusions:
    •    Shipping and handling charges are non-refundable.
    •    Returns received after the 30-day period or items not in compliance with our return policy will not be accepted.
8. Damaged or Defective Items:
    •    If you receive a damaged or defective item, please contact Customer Service immediately for assistance. info@romng.com
9. Questions and Assistance:
    •    If you have any questions about our return policy or need assistance, please contact our Customer Service team at support@alphadogpack.com.
Thank you for shopping with romng.com. We appreciate your business and strive to make your shopping experience enjoyable and worry-free.