return policy

Return Policy

We want you to be happy with your purchase. If you’re not completely satisfied, you can return eligible items within 30 days of delivery.

What Can Be Returned

• Items must be unused and in their original packaging
• Please include your order number
• Personalized or customized items can only be returned if there is a manufacturing defect or error on our part

How to Start a Return

Email us at info@romng.com with:

• Your order number
• The item(s) you want to return
• The reason for the return

We’ll reply with next steps.

Damaged or Defective Items

If you receive a damaged or defective item, please email us at info@romng.com with:

• Your order number
• Photos of the damage
• A short description of the issue

In many cases, we can process a refund or replacement without requiring you to ship the item back.

Standard Returns

For non-damaged returns, pack the item securely and ship it back to the address we provide using a trackable method. Return shipping is the customer’s responsibility.

After We Receive Your Return

We’ll inspect the item and process your refund within 3–5 business days. Refunds are issued to the original payment method. If that’s not possible, we’ll issue store credit.

Important Notes

• Shipping charges are non-refundable
• Returns received after 30 days or items that don’t meet the above conditions cannot be accepted

Questions? Just email us at info@romng.com — we’re happy to help.

Thank you for shopping with rōmng.