faq
Q. Where do you guys ship?
A. We ship to all 50 states across the US plus its territories.
Q. Are your dog poop bags biodegradable?
A. We have Bio-based and TUV Austria rated Compostable dog poop bags.
Q. Are your compostable bags suitable for home composting?
A. Our compostable poop bags are TUV Austria rated so you can compost at home, however, they may not be suitable for home composting depending on your composting method. Therefore, it is recommended to compost in industrial compost facilities that accept pet waste.
Q. How do I add a promo code to my order?
A. You can visit this page for a step-by-step video.
Q. How many poop bags do I need per month?
A. Depends on how many dogs you have. The average dog poops 2 to 3 times a day, so 60 to 90 bags per month should do.
Q. What do I do if I want to cancel my subscription?
A. You can cancel your subscription anytime through your account. Just log in to your account and go through the cancellation steps. You may need to create your account first as it is not automatically created for you when you subscribe. Learn more here.
Q. What do I do if I have too many poop bags or I need more?
A. No problem! You can update your delivery frequency or product quantities at anytime through your account portal.
Q. How do I update my Credit Card?
A. Login to your account (reset your password if you do not remember) and go to Manage Subscriptions (on the right), Click on Billing Information (on the left), then Update Card (Card on File), put in your info and then hit the update card info button and you should be good to go! You can learn more here
Q. Do I have to subscribe for an entire year or can I just sign up month to month?
A. All of our subscription plans are month-to-month, however, you can order individually as well.
Q. How do I re-activate my subscription?
A. Re-activating your account is easy and is done through your account. You can learn more here
Q. What do I do if I receive a defective product?
A. You can email us at info@romng.com and attach a picture or video of the defective product and we will resolve the issue asap.
Q. Can I purchase poop bags in bulk?
A. Yes, you sure can! Go to this page or email us at info@romng.com
